Replacements and Refunds

Problems we cover

• An account that you test within the warranty window and that will not sign in with the delivered details, is suspended, or asks for a verification you cannot pass.
• An account whose age, karma at delivery, email status or region does not match the listing title.
• A paid order that was not delivered, or a duplicate charge.

When to report

Before the warranty window on the listing closes, counted from delivery. Sign in to each account as soon as you receive it.

What we do

Replace the account with another from the same listing. If that listing is empty, or the order was not delivered at all, refund the order.

Excluded

• Suspensions caused by bulk or automated activity, including vote manipulation, scripted posting or bots.
• Bans or removals by a community's moderators.
• Karma that changed after delivery, and cookies that expired after a password change.
• Claims made after the window, and orders under a chargeback.

How to report

Open a ticket from your order page with the username and a screenshot of what Reddit showed. Support replies in the ticket.